Clinica de Urgencias Bucaramanga S.A.S.

Good service

Formidable

A rather unpleasant experience during a family member's surgery. At the end of her recovery, they announced they would be using a device that had been approved by the health insurance provider. At the end of the day, they informed her it was no longer necessary and discharged her. In that situation, one wonders if the device wasn't available and that's why they said it wasn't needed. My family member went home in pain and had to return to the emergency room days later. It was a poor procedure and negligent to discharge her when it shouldn't have been necessary.

Anyone thinking of going to this clinic, please don't. My father was kept waiting for three days for a procedure that the doctor there had ordered, and they never performed it. They blamed both the EPS (health insurance provider) and the IPS (healthcare provider) for the authorization, and then, after three hours, they said they didn't have an agreement with him. From the moment he arrived, he was seen in the emergency room by a doctor who has absolutely no medical ethics or compassion. In the end, they took the co-payment amount he had to pay, and without the doctor giving him a discharge order, they kept saying they were referring him, even though there was no referral in the system. In short, it's a terrible clinic. Don't do yourself that harm by going there.

Unfortunately, my father underwent surgery for a gastric tube, which was supposed to be a simple outpatient procedure. A week later, he was hospitalized with an infection and subsequently passed away. What we thought was a solution turned into a nightmare and ended in tragedy. Thank you, Dr. Florez, for the "rigorous medical care" you demonstrated during the surgery. I hope your conscience is clear and that this experience instills in you a greater sense of ethics and professionalism.