Selika

Good mannered friendly knowledgeable English speaking Dr's. A very professional honest thorough service in clean modern facilities. I was impressed! I would highly recommend this clinic, 10 out of 10!

Dr Guiterrez, spoke excellent English and was super friendly, patient, detailed focused, and kind. She explained everything carefully and had wonderful bedside manners. I recommend this clinic office to all.

A terrible experience with scheduling. I contacted Selika for physiotherapy sessions prescribed by my doctor and sent them the medical order beforehand, which clearly specified the procedure I needed. Even so, they changed my appointment time several times, processed the authorization, charged me a co-payment of $36,600, confirmed the appointment, and made me travel to their location after taking time off work and while experiencing lower back pain. When I arrived, they informed me that they don't perform that procedure there. They refunded my co-payment in cash, but without providing any receipt. Beyond the money, the serious issue is the lack of review and coordination: they had the order beforehand and could have saved me the entire trip and wasted time. I hope they seriously review their scheduling and service validation processes so that this doesn't happen to other patients. ::::::::::::::::::::::::::::::::::: I am updating my review because, after filing a formal complaint, the institution responded in a serious and thorough manner. They expressly acknowledged that there was an error in the scheduling, that they received my medical order but did not validate it correctly before confirming and charging for the appointment. They also acknowledged as a second error that the co-payment refund was issued in cash and without any supporting documentation. In addition to apologizing, they informed me that they have implemented specific adjustments to their validation, scheduling, billing, and refund processes, and offered me a free sports medicine consultation to support the continuity of my treatment. The initial experience was very negative and resulted in an unnecessary loss of time, travel, and time off work while I was in pain, so I remain dissatisfied with what happened. However, I also believe it is fair to acknowledge that their subsequent response was responsible, clear, and focused on correcting the error.

I had two procedures with Dr. Andrés Lanza in 2025 for a fracture, which never improved despite following all the instructions and recommendations he gave me. Both procedures were expensive, and the service was very poor. The nurses were very rough and left my hand hurting for months. Furthermore, contact with the doctor after each surgery was untimely, and sometimes he wasn't available. I really wasted a lot of time, effort, and money trying to resolve my problem, which is now worse. Think very carefully before going to this place.

What a nightmare! They asked me for an appointment, then said I couldn't get through. They rescheduled me, but gave me the wrong address. I wasted an entire day with them; they're completely disorganized. I need a doctor, and they can't handle anything. The email I received from the doctor also had the wrong address. It's HORRIBLE—AVOID IT!