Clínica Integral del Dolor PainFree

Excellent facilities, the staff are very friendly and always willing to help with anything the patient needs. The specialists provide exceptional care, with great empathy and respect. The SIAU (Integrated Patient Care Service) is always attentive. In short, I recommend them wholeheartedly.

Although the services are excellent, the reception staff is a real nuisance. I had a 7 am appointment, with instructions to arrive 15 minutes early, but I had to be seen without my appointment being checked in. The reception staff doesn't arrive before 7 am, which should be the norm, but they don't. This isn't the first time this has happened, as I have to go every month. But for the last two months, it's been the same issue. I would really appreciate it if you could look into this situation. As for the professionals' care, it's more than excellent. I'm a patient of Dr. Viviana Pahola Rueda and have had procedures and other services with her. Her warmth, patience, cordiality, and expertise make it a pleasure to go to her appointments. I'm very grateful for this.

Today's experience at Painfree was excellent. The staff was incredibly warm and friendly. The facilities are well-organized, clearly marked, and spotless, with accessibility for people with reduced mobility. It's very comfortable, and the ambiance is pleasant thanks to the adequate lighting, pleasant background music at just the right volume, and a coffee and herbal tea station. The information displayed on the screens is comprehensive and highly valuable for understanding the institution's mission. I want to reiterate my appreciation for the outstanding dedication and excellent service of the staff at this institution. Thank you on behalf of my mother and myself for everything you do to improve my mom's quality of life. Congratulations and best wishes, Painfree!

Excellent service. I appreciate the information provided, which is consistent with the patient's needs and diagnosis. The patient interaction is professional and considerate. The clinical treatment is effective, and the palliative care is more helpful than traditional treatments.

A very satisfactory experience, both with the home visits and the clinic appointments. The staff were highly qualified, professional, and approachable (doctors, nurses, psychologists, social workers, spiritual advisors, secretaries, security guard, and others). They provided constant support in person, by phone, and online. I am sincerely satisfied. Thank you.