GINECOREPRO - Ginecologia y Salud Reproductiva

I needed to get a surgery within certain time frame. I contacted the office and without hesitation they set up the whole schedule in less than two weeks. The personal is very efficient and responded to all my questions in a timely matter. I am very thankful with Dr. Paula & Laura because the surgery went great and seemed to truly care about their patients. I will definitely go back and get care from this amazing doctors and place.

My experience has been disappointing, mainly due to the lack of respect for patients' time. This isn't the first time this has happened to me. Last year, during another procedure, I also had to wait nearly an hour to be seen. This time, on the day of the initial procedure, the same thing happened again, and I had to wait almost an hour. Today I had my follow-up appointment, which was already included in the process I paid for in full, and once again I had to face a considerable wait. My appointment was at 11:00 a.m., and in the confirmation email, they themselves stated: "Remember to arrive at least 20 minutes early." As expected, I arrived early. However, 27 minutes passed after the scheduled time, and I still hadn't been seen. When I asked how much longer, they told me I still had to wait and couldn't even give me an approximate time. Finally, I decided to leave and reschedule the appointment. I understand that occasional delays can occur in a medical consultation. The problem is that in my case, it has happened on several occasions. If, in addition, the patient has to arrive 20 minutes early, they end up having to allocate one or even two hours for an appointment that was scheduled for a specific time. I have always gone privately, and from my experience as a patient, I believe that both time management and patient care can be significantly improved. It doesn't seem reasonable to me that one has to arrive early, be on time, and then simply wait without knowing how much longer they will have to remain there. If the schedule has delays of this magnitude, I believe it would be much more respectful to schedule patients according to actual availability. If they know they will likely see me at 12:00, they should schedule me for 12:00, not 11:00. I cannot comment on the quality of the medical service at my follow-up appointment because I was ultimately not seen. My criticism is specifically regarding the appointment organization, time management, and the patient experience.

Excellent experience, highly recommended. The service I received was excellent from the moment we walked in the door. The security guard was very attentive, and Dr. Laura Avila was a very professional person. We are very happy.

The service from Dr. Paula was excellent; her attention and overall service were outstanding. The reception staff were also excellent, very attentive and helpful.

I requested an appointment back in June, and it took over a month to get one. Today, they sent me a reminder without telling me to check if the order was still active. That's perfectly understandable. However, the worst part was the treatment I received at reception. When I arrived, there were no patients, but the receptionists first dealt with a personal matter. Only after that did they finally attend to me, to explain the reason for the delay. They explained it to me later that same day in an extremely dismissive manner, as if I were mentally challenged. Furthermore, the person who attended to me was sick with a runny nose, repeatedly wiping her nose and then touching my personal belongings (my ID), which I find completely unjustified, considering it's a healthcare provider. The same person tried to tell me there was no explanation because I was the most senior employee, and I'd only been there for three months. She indirectly tried to explain that there's a high staff turnover at that healthcare provider, which she attributed to job dissatisfaction and, consequently, the high turnover. Therefore, I believe the service should improve, and that these kinds of situations should be verified before these medical appointments, since as a patient I have no way of doing so.