GastriCare IPS | Bogotá

Terpeutics are great. Service booking exhibit really long waiting queues. Landing treatmebt slots is cllose to impossible. Appointments assigned all over the place.

The doctors and nurses seem to be good...but the other staff seem to have no idea what they are doing and the administration doesn't understand what customer service is. After an endoscopy, I asked the doctor if it makes sense to do a SIBO test for complete diagnostic picture. The doctor said yes and I asked the people at the front desk if I could do it immediately. I paid and went in for the test. Turns out, they did another test, which was redundant and was not needed. SIBO test was not available same day. Since I paid for something I didn't need and it was mostly their fault, I asked if this payment could be at least applied for a virtual consultation with a doctor. They said no. Zero customer service and responsibility!

My experience during a colonoscopy was deeply traumatic, and the institution's subsequent response left me even more distressed. On October 6, 2026, I went to this institution for a colonoscopy under sedation. During the procedure, an incident occurred that I later reported as a possible case of sexual assault while I was under sedation. When I reported what happened, I initially felt that my account was not heard or taken with the seriousness I expected as a patient. I subsequently went to another healthcare facility, where the appropriate protocol for addressing sexual violence was activated, and I received medical and psychological care. My concern is not limited to what happened during the procedure itself, but also extends to how my situation was handled when I sought help. As a patient, I consider it essential to be able to trust that I will be safe during a procedure in which I am sedated and that, if I report having experienced a situation of this nature, I will be heard, protected, and properly cared for. I am sharing this experience so that other patients can learn about my case and to urge institutions to guarantee rigorous safety, supervision, and patient protection protocols during procedures performed under sedation. Based on my experience, I do not recommend this institution, and I sincerely hope that the facts are clarified and that the necessary measures are taken to prevent a similar situation from happening again.

Today my dad had his appointment at 9:40 am privately, and he was only seen for 6 minutes. He was seen first by a trainee, and then the doctor came very briefly. Unfortunately, the service was very poor, especially when you pay for a service; it's very frustrating to receive that kind of treatment. They repeated a treatment he had already received, even though he said it wasn't working for him. They didn't do a thorough consultation or an in-depth analysis. We booked the appointment here because of the reviews, but we were very disappointed.

The service is excellent and prompt. They attend to you as you arrive. I highly recommend it.