Dra Skin

Loved the doctor Maria Del Mar. The employees were ok but I didn’t find most of them friendly or attentive. They were slow to do their job or busy talking amongst themselves. Not all of them maybe 2-3 out of the 10+. Def would love to go back

This clinic came across my social media, and because last minute trip planned, they were kind enough to accommodate me and schedule an appointment with one of their dermatologist. I was seen by Dr.Eduardo Roa Cortes, and I can honestly say he is an excellent doctor. He explained every procedure in detail, answering all my questions, and never rushed the appointment. The nurses and front desk were amazing, the experience was completely pain free. And I truly feel well cared for throughout my visit. My face is glowing, and I can already feel the difference. I will definitely return. Highly recommend Dr.Eduardo Roa Cortes. Thank you for such an outstanding experience.

I visited DRA. SKIN for a Fotona laser facial treatment on January 21, 2026 with Dr. Estefanía Muriel. During the procedure, the metal protective goggles overheated and burned my nose, forcing the treatment to stop. Despite paying for a complete session, I received only partial treatment and left with an injury that required ongoing medical care. What went wrong: No apology or ownership of mistakes. At my first appointment, I waited 40 minutes with no explanation or sorry. After the burn, still no sincere apology initially. Most staff barely speaks English, making communication very difficult. The doctor manages okay, but for a medical setting, this creates serious concerns about informed consent and understanding risks. Zero instructions before treatment. I had to research online myself when it would be safe to shave and how to care for my skin. Very slow response times via chat when I needed urgent guidance after the injury. They changed my doctor and treatment plan after the incident without clear explanation, damaging trust and continuity of care. The impact: The burn has caused real pain and carries risk of permanent scarring. I had to cancel outdoor activities during my limited vacation time in Medellín because I cannot be in the sun. What should have been holiday time became multiple follow-up appointments managing an injury. The positive: Facilities look modern and clean. Eventually, during follow-up, they did apologize and provided creams and sunscreen. However, the damage is done. I hope the clinic improves safety protocols, equipment checks, and communication to prevent this happening to others.

I visited Dra Skin during a trip from Chicago for a dermatology treatment, and I was honestly blown away. The staff was incredibly professional and welcoming, and the service was top-tier from start to finish. My doctor Camila Perez recommended the best treatments tailored to my skin type, and I could really see visible results. The clinic is modern, clean, and uses top technology — I felt like I was in amazing hands the entire time. I 100% recommend Dra Skin to anyone looking for expert dermatological care. I’ll definitely come back!

Disappointed by Poor Customer Service Despite Returning Visit I visited Dr. Skin Medical Center in Medellín for the first time in 2024 and was pleased with the results, which led me to return during my next trip. Before traveling, I reached out via WhatsApp to schedule a virtual consultation, which required full prepayment of $85 USD. Once I paid, they confirmed the appointment. I had a 15-minute consultation with the same doctor who later saw me in person. He recommended a treatment to reduce wrinkles on my neck. I scheduled the in-person appointment for May 31, and during the visit, I moved forward with the procedure. I chose to wait a few days before making any further decisions, just to see how my body reacted. When it came time to pay (approximately $750 USD), I politely asked if the virtual consultation fee could be credited toward my treatment—as it was during my previous visit. The receptionist said she’d need to speak with management. Five days later, I received a call from management informing me they would not be issuing the credit. I was given several inconsistent reasons: I didn’t spend enough money (despite spending $750). The procedure wasn’t done the same day as the consult (which wasn’t possible, since I was out of the country). The consultation had supposedly exceeded 30 days (though it was held on May 7 and the procedure on May 31, well within 30 days). I was also left disappointed by the bruising on my neck, which lasted over a week. What makes this even more unfortunate is that my entire family—five of us in total—have used their services. Based on how I was treated, none of us will be returning. It’s disappointing to feel like your loyalty doesn't matter unless you’re spending more money. I also learned from locals that new, less-experienced doctors are now being used, which raises even more concerns. While I was initially happy with my first visit, this second experience has completely changed my view. I recommend others take note of how they treat returning clients and think twice before trusting this clinic.