Dr César González Dermatología Clínica y Estética

Doctor Manchas Dermatological and Aesthetic Clinic – Dr. César González My experience with this clinic has been disappointing due to the lack of financial transparency and the treatment I received from the administration. I went on the recommendation of my sister, a patient of Dr. César González, as are her daughters. I paid COP 400,000 for the consultation. Later, I was informed that the treatment cost COP 7,500,000, but that, due to a special October promotion, it was approximately COP 5,500,000. I accepted without receiving an itemized estimate of the procedures, products, and services included. On the day of the treatment, I brought COP 4,500,000 because I confused that amount with the promotional price. When they told me I was short a million, I called my sister, who offered to bring it the next day. However, in front of other patients, they told me that if I didn't pay immediately, they couldn't treat me. I felt pressured, exposed, and humiliated, and I had to resolve the situation to receive treatment. Later, I received two invoices: one for COP 2,814,000.02 and another for COP 325,620.89, for a total of COP 3,139,620.91, far less than the approximately COP 5,500,000 I was required to pay. The question is unavoidable: if the invoiced amount only covered part of the treatment, why was I required to pay the full amount to receive care? Why wasn't I given a clear explanation beforehand of what I was paying for? After complaining, I was told that there were still pending procedures, including IV therapy sessions. However, Dr. César González never mentioned IV therapy to me or explained that it was part of the contracted treatment. In fact, they referred me to a colleague in Buenos Aires to continue the treatment, since I can't return to Bogotá until 2027. Only after my complaint did they offer to come in four hours before my flight to begin the procedures that, according to them, I had already paid for and that were still pending. They also planned to call me to let me know and complete the sessions upon my return, approximately a year later. This explanation doesn't match the information I initially received. I consider this lack of clarity regarding the contracted services, the amounts charged, and the invoices issued unacceptable. Although the doctor's personal treatment was correct, I believe his professional responsibility also includes overseeing the management of the clinic that bears his name, especially regarding billing, invoicing, and patient care. Patient trust cannot replace financial transparency. I am sharing my experience so that other patients request detailed estimates and clear documentation before agreeing to expensive treatments. Now I am simply waiting for them to refund the money they overcharged me, as they told me over the phone.

I am so grateful to have met Dr. César and his amazing team. Their work is highly professional, using cutting-edge technology and staying at the forefront of scientific discoveries and using the latest ingredients on the market that are truly beneficial for our bodies. They take great care of their patients' well-being, in addition to providing excellent service and facilities. It has been a complete transformation for my skin, finding the best treatments available. Thank you!

Dr. Manchas is wonderful. Besides being an exceptional person, his professionalism and expertise in treating blemishes are unmatched. In four months of treatment, my face changed in ways I never imagined. Today, thanks to him and his Sapphire Protocol, my face looks like a completely different person's. I recommend his treatment, not only for physical health but also for the improved mental well-being that comes from seeing a clearer complexion every day in the mirror. Thank you, Dr. Cesar. Finding your treatment has been one of the best things that has happened to me this year! Long live Dr. Manchas!

My name is Patricia Rivera. My experience with Dr. Cesar has been impressive. The change in a very short period of time was marvelous. My skin looks healthy, vibrant, and spot-free. He truly is the best doctor.

My experience with Dr. César González has been wonderful. I've felt I've received comprehensive care. From my very first consultation, the doctor has been both professional and friendly. Regarding the treatment, I've noticed a beautiful change in my skin, and people around me have noticed it. The changes in my face have been long-lasting.