Dental Ser SAS

The dentists and receptionists are very rude.

Excellent experience with Dr. Nataly! ❤️ The care my daughter received throughout her wisdom tooth extraction was spectacular. She is a very kind, careful, and dedicated professional who inspires a lot of calm and confidence.

Very bad experience with the handling of appointment times. We had an appointment for my daughter at 9:00 a.m., we arrived at approximately 8:40 a.m., and she wasn't called until around 9:25 a.m. When we asked about the delay, the response was that, since it was a fluoride application, she should come with "time available." I completely understand that a procedure can take time, but that's different from starting the appointment 25 minutes after the scheduled time and without informing us beforehand about the delay. Punctuality and patients' time should also be respected, especially when it comes to children. Terrible service.

Good morning. I regret having to share this experience, but the service we receive through EPS Sanitas leaves much to be desired. I had an appointment scheduled for 6:00 p.m., and by almost 7:00 p.m., I still hadn't been seen. Furthermore, when I first arrived, before starting the process with EPS, they offered me an evaluation as a private patient, charging exorbitant fees for various services. Meanwhile, private patients receive immediate care, while those of us covered by EPS have to wait much longer. Frankly, I don't understand why Sanitas maintains an agreement with an institution that offers such different treatment depending on the type of patient. I believe everyone deserves timely care with the same level of respect.

Terrible... I arrived an hour early for my appointment, and it turns out the admissions person didn't check me in. When I complained, all they could think to do was blame the professional, saying she was behind schedule, and they called me an hour after the appointment was scheduled... It's outrageous that they play with people's time.