AEQUI

I was a patient at this center for a few months, and honestly, I don't recommend it. They changed my psychiatrist more than twice without warning. For those who are patients, changing psychiatrists is complicated because you have to explain again what you already explained months ago; it feels like a step backward. However, today was the last straw. They changed my doctor again and gave me a confusing prescription that the pharmacy refused to fill. I had to go back to the center to get it corrected, and it took them more than two hours to do so, wasting my time and money. This place has a huge lack of empathy for its patients. I understand that doctors have full schedules, but when a mistake on a prescription prevents a patient from receiving their medication, the least they can do is prioritize it.

My mother has been attending this psychiatric center for a few months now, despite their frequent mistakes. But today was the last straw. A few months ago, they made THE MISTAKE of scheduling an appointment and sending me to ANOTHER location, wasting my time and money on transportation. I let it slide because, well, anyone can make a mistake. Another problem is that they change psychiatrists without notifying you. How is it possible for someone to continue treatment if the doctor changes all the follow-up appointments? But today they made the SERIOUS mistake of disrespecting us. They issued an incorrect prescription, and when I went to the pharmacy to buy the medication, they refused to sell it to me because it was confusing. I had to go back so they could change the prescription, but they didn't do it right away. They made me wait for more than TWO HOURS!! To make a change that should have taken them a minute. And the worst part is the lack of empathy. My mother was anxiously waiting at a pharmacy for over two hours without any communication with me because she can't walk much and she's elderly. On top of that, they don't even apologize; they answer reluctantly what kind of psychiatric center that is.

A comprehensive, specialized center of excellence, offering holistic care for both adults and children. Highly recommended. Special recognition to the secretary, Melany Vaquero, who is incredibly warm and always ready to help patients!

Excellent experience. The staff, both at reception and the professionals, are very friendly and respectful. The facilities are also very nice and clean. Excellent place.

The service is excellent; I have felt very supported and comfortable throughout the process.