True Smile Clinica odontologica en Envigado

Pésima comunicación y falta de transparencia con el tratamiento. Llevo más de 2 años con brackets en True Smile y la experiencia ha sido muy frustrante. Hasta la fecha, no me han dado información clara sobre mis avances ni un tiempo estimado para la terminación del tratamiento. En cada cita hay una total incertidumbre. Considero que como paciente tengo derecho a conocer la evolución de mi salud dental y el plan a seguir, algo que aquí no se respeta. No recomiendo esta clínica si buscas un tratamiento profesional, planificado y con buena atención al paciente.

I had my orthodontic treatment done at this clinic, and from the beginning, I paid to have braces placed on both my upper and lower teeth, as I was told this would speed up the process. I was assigned an orthodontist who, during appointments, spent most of the time looking at and talking on her cell phone. In almost two years of treatment, I didn't see any significant changes in my teeth, even though I had been told the process would take approximately a year. Due to the lack of results, I had to complain to the administration. Only after complaining was I assigned another orthodontist, who did demonstrate professionalism and did her best to correct the treatment. Unfortunately, by then, a lot of time had already been lost. In the end, my braces lasted almost three years, and my bite was left in poor condition. Furthermore, they tried to charge me for more treatment time, which I refused, as I considered it unfair to pay for the consequences of inadequate case management. I told them that if they persisted, I would file a complaint with the relevant Superintendency. Ultimately, they decided not to charge me for the last month. I want to highlight the friendliness of the receptionists and the good work of the last orthodontist, who did everything within her power. However, my overall experience was very negative. As a patient, I always attended my appointments on time and followed all the instructions. I believe the clinic does not adequately monitor the work of its professionals and prioritizes the financial aspect over the quality of treatment and the results for the patient. I'm giving them 1 star because the only good and positive aspects are the reception staff and the last orthodontist who took on my case.

Excellent service, they are very friendly and offer the best service. I loved it!

They don't polish the resin fillings they put on the teeth. I asked the dentist several times if the rough surface was normal, but she still didn't finish the job with the polishing discs. For the oral cleaning, they just skim the surface; there were areas they didn't even clean. They do a superficial job, just skimming over the surface to finish quickly. Terrible work by the dentist

Highly recommended! Excellent service from the assistants and the doctor; they are very kind and the treatments are highly recommended.