Radioimagenes Radiologos Asociados

They don't pick up the phone and it's impossible to get an appointment with them. Very bad client service.

I had my appointment at 5 pm, I arrived 20 minutes early and they told me to sit and wait to be called. Actually, 20 or 30 minutes passed before I went in for my procedure. It's understandable because there were quite a few people, but for me the service was excellent.

The worst customer service imaginable. They schedule appointments and see patients whenever and however they please. You can easily wait three hours for an appointment that's supposedly scheduled for a specific time.

I didn't understand the policy. They tell you to wait seated after you hand over the document. My patient is an elderly person who has spent a whole day preparing for the 7:10 appointment. The order is second in line, and at 7:30, I go over to see what's happening. They tell me they haven't been paid yet. I pay, and they put the order last. Is it because I went over, or is there a preference? I didn't understand.

Our appointment was terrible. We arrived early for a routine procedure. My elderly father, who has a physical disability and an areflexic bladder, was made to wait. Additionally, the bathroom is on the second floor, requiring a climb up stairs. I don't understand. We will complain to Seguros Bolivar; we came for a policy. We arrived at 10:30 AM. They took us to a VIP room without a bathroom, and the appointment was at 10:50 AM. I mentioned his disability and the need for a bladder ultrasound, but unfortunately, the patient couldn't hold it, and by 11:30 AM they still hadn't seen him.