Modo Fisio IPS

Excellent professionals, the program is very comprehensive. I felt very well taken care of by Juan Jose, the truly expert doctor, because in many years I haven't felt that a doctor took the time to care for me. I also felt very supported by Yuris and Andrea as nutritionists. However, I always stated in my psychological and in-person appointments that I couldn't make the training schedule or the doctor's appointments when they were in the afternoon or morning because I *WORK*. Apparently, they never made a note of this because they kept scheduling me that way, and then they removed me from the program for non-attendance. Just last Saturday, when I attended a nutrition appointment, I informed them again and requested an in-person session in the evening, but OHHH, surprise, they removed me from the program for non-attendance. I would like you to review why you don't record what the patient states so that later they can't say that I DON'T WANT TO ATTEND.

Everything was great except for the receptionist. You wait to be seen and she's chatting away. The waiting room is full of patients with waits of up to 30 minutes before their appointments, and she's chatting away. And when she finally attends to you, she's incredibly rude. This is at the Sabaneta branch. I also disagree with Mr. Johan's cruelty. He makes you take extra stress tests, and if you're even 20 seconds off, the response is that you're going to lose because you can't leave any comments. I find that very cruel.

Very poor service from some professionals. They are supposed to be empathetic when treating patients with obesity or other conditions, but many lack empathy. They are also incredibly cruel in their communication. If one of the specialists doesn't want to proceed to the next stage, it's the patient who suffers. I would rather leave the program than continue enduring mistreatment or improper procedures from some professionals, and I'm speaking from my experience at the Sabaneta branch.

The worst reception service I've ever experienced. Slow and useless, even for the simplest questions. You have to take a number and wait. If you've forgotten something, leave a number with them. If you have an appointment, arrive half an hour early; they don't respect appointment times.

Customer service was good, the professional attention was excellent, the waiting area could be improved in terms of furniture and facilities, the office where I was seen was not suitable for claustrophobic people.