ME Mundo Estético

I am immensely happy with the results. This isn't the first time I've had surgery with Dr. Pérez, and I always have complete confidence in him. All his protocols are top-notch. I've recommended him many times, and he has always been an incredible professional who is attentive to his patients, making recommendations with your well-being in mind, not trying to profit from you. His team is excellent; you feel at ease at his clinic. He checks on you, and his staff is very kind and qualified to care for his patients. I would always recommend him. Above all, his medical ethics stand out. He is an excellent professional and has an excellent team.

If you want a good experience, don't come here. We arrived at 9:45 am for a 10 am appointment. By 10:20 am, no one had contacted us to explain the delay. The receptionist attended to everyone who arrived after us. We decided to leave after waiting so long without any attention. 100% not recommended. Lots of people coming and going, terrible customer service. Apparently, there are frequent or long-time customers, but if you're new, you feel ignored. We went to another place, and the difference is night and day.

I've never felt so comfortable being so far away and in another country, undergoing such a delicate procedure, and in the hands and care of a great doctor like Dr. Hernando Perez and his staff. He's not just a doctor to me; he's also a great friend, as is his wife. They treated me wonderfully! I highly recommend them to anyone looking for a great doctor for their surgeries. I assure you they'll make you feel like part of their family. "ME" (Mundo Estetico)

Two months and ten days ago, I had surgery with Dr. Pérez. I've been requesting my medical records for over a month, contacting his assistants several times a week, and some days they don't even respond. I live abroad, and I can assure you that I haven't received a single message from him or his team to ask how my recovery is going. Furthermore, a month later, I wrote to him to request a video call for a check-up, and Dr. Pérez didn't reply. I also developed an infection during this same period in one of the areas he operated on, right where they removed the stitches (but not completely). Even though I informed them of this, without complaining, and have been requesting my medical records so I can receive proper treatment in my country of residence, they still haven't contacted me to see how I'm doing, even though I'm still in the post-operative period, as I mentioned before; it hasn't even been three months yet. The initial contact before the surgery was cordial, I can't deny that, but honestly, once you've paid, you cease to exist for him and his team, especially if you live far away. It's a shame that a healthcare professional and his team would treat a patient like that simply because she's no longer generating income for them—zero interest, zero empathy.

He is a great professional, always attentive to his patients, careful and ethical.