IMAG Centro Radiologico

Terrible service. The customer service is extremely poor. It's clear they're not trained in customer service; they're not diligent and don't help resolve requests even when they can. They're known for ignoring and omitting requests, and they operate in an outdated way. Their service is garbage. If you want to waste your time and get stressed, go there.

Terrible service. They have a security guard at the door who acts like he owns the place, and he's incredibly rude. The receptionists are incompetent; they put a message on the appointment confirmation saying you need two companions, but when they arrive, they don't let you in. You can't record the ultrasounds. It's the worst ultrasound service I've ever seen. There aren't enough chairs for people who, because of their incompetence, have to sit outside on a low wall outside the building, putting themselves at risk. Awful, absolutely terrible service.

The renovation turned out very well. The cleanliness is excellent, spotless. The service is excellent. My only complaint is the phone service, which they don't answer. It's very difficult to get in touch with this company.

The service is very good, but they are very slow to attend to you; the doctors arrived late, but if you arrive late you lose your appointment.

I went through my private health insurance. They schedule an appointment for 2 pm, but you don't end up being seen until 3:30 pm; they change the time on their computers for their own benefit. When I asked about my appointment, they told me I had to wait because the doctor was arriving at 2:20 pm (why schedule appointments at the indicated time if there's no doctor there?). When I was finally seen by Dr. Carolina Ricoveri Gonzalez, I explained my symptoms and physical appearance. After the leg ultrasound, she told me there was nothing wrong, which is fine, but she called me a liar and said I was making up symptoms. I told her I wanted to show her, and she refused, saying that was for the orthopedist. She didn't want to examine me or anything like that; she was rude, arrogant, and unpunctual. I wasn't the only patient waiting, and it wasn't the first time I'd seen her. Disgusting service and professional.