Fundación Santa Fe de Bogotá

If you are a foreigner, they are going to try to overcharge you, because they want you to be admitted to the hospital. Just a simple problem can lead you to the ER to complete all the necessary tests, even though they could be done somewhere else. So they charged me $100 just to tell me that I needed to go to the ER, and there I would need to pay hospitalization charges and whatever tests they wanted to run on me. When I called them, they said that they were going to speak English with me, but in medical offices they didn't have anyone who spoke English, so they sent me to the ER because they speak English there. So be prepared to spend thousands of dollars on hospitalization. In my case, I just went to another hospital because they charged me $100 without even giving me an order to get an exam or a medical record to be able to transfer to another hospital.

Among the best medical centers on the continent. Very proud of the technological advance and human attention achieved. It was an excellent agreement to have become a strategic partner of UniAndes. Very good professionals are trained

I love your hospitality and your service to non speaking clients. Thank you so much and I will like to schedule a visit for my overall health

I’m from England and currently travelling, and I needed medical attention while in Bogota. I was nervous about attending having read some bad reviews, but I had a really positive experience at this hospital. I arrived at the emergency room on a Friday night at 11pm and was assessed, prescribed medication, and discharged by 1am. When I arrived I was seen right away by the triage service. After paying 350,000 pesos (£70) for a consultation I then had a short wait and was seen to by an English speaking doctor who was very friendly and informative. The administrative staff didn’t speak english but we navigated the situation easily enough with Google translate, and they were all very helpful. I wanted to leave a review to help others who might be feeling apprehensive having read the bad comments.

Very disappointing and concerning experience with Santa Fe Clínica. We traveled to Colombia specifically to receive medical treatment at this clinic after being given a quotation of 5,000,000 Colombian pesos for the procedure. As foreign patients, we relied on the information provided when planning our trip, including flights, accommodation, and medical arrangements. However, during the process we were asked to make additional payments. After the procedure, complications arose that required hospitalization. The clinic did not include in the original quotation the possibility of hospitalization, which required an additional 12,000,000 pesos, bringing our total payment to 15,000,000 pesos—three times the original quote. Only after all payments had been made did the clinic inform us that the actual cost of the treatment under normal circumstances should have been approximately 7,000,000 pesos. This means we paid more than double what the procedure would normally cost. The clinic acknowledged this mistake and assured us that the excess amount would be **refunded and transferred back to us on February 12, 2026. Unfortunately, as of today (march 10, 2026) we are still waiting for this transfer and have not received the promised refund. We have attempted to follow up several times. We have sent multiple emails and WhatsApp messages (at least four times) requesting an update about the refund, but we have not received any clear response or information regarding when the transfer will actually be completed. For foreign patients traveling for medical care, situations like this create a great deal of stress and financial uncertainty. Patients place a high level of trust in medical providers when traveling abroad, and transparency with pricing is extremely important. In addition to the financial issues, the overall medical attention and customer service were disappointing. Communication throughout the process was unclear, and the experience often felt disorganized and unprofessional. We chose this clinic based on trust and the information initially provided. Unfortunately, our experience has been very negative due to the lack of pricing transparency, the hidden hospitalization cost, and the continued delay in receiving the promised refund. We sincerely hope the clinic resolves this issue as soon as possible and returns the money they committed to refunding, as we are still waiting for the transfer that was supposed to be completed on February 12, 2026.