Dr. Diego Lopez, Urólogo

I went in about a month ago because I found a lump on one of my testicals. My spanish is still bad so I looked for someone that spoke English. Over a month and I have no idea about what the lump is, and I am tired of being worried if I have cancer. The doctor keeps talking about my prostate. I finally stood up and told the doctor I won't do anything until he figures out what the lump is. Now they have no appointments in the afternoon and only in the morning when I am busy. Thank you for your response. I'd like to address several ongoing concerns: During our initial meeting, you asked whether I would prefer to communicate in Spanish or English. I indicated English, as my Spanish proficiency is limited and insufficient for discussing medical conditions and treatment options. Given this, I find it concerning that your receptionist continues to communicate with me in Spanish despite my stated preference. When a patient repeatedly asks the same questions, it typically indicates that the answers provided have not been understood. I respectfully request that your team adjust their communication approach accordingly. Regarding the urine test issue, I still do not understand what you are referring to. I have explained this multiple times. The only indication of any concern came from a single test that was not properly explained to me beforehand, leaving me unprepared for what to expect. I had previously raised this concern, and it was acknowledged at the time. Effective communication is essential to quality healthcare. Regardless of clinical expertise, if communication breaks down, the patient experience suffers significantly. I hope we can resolve these issues moving forward.

My best experience so far in Medellin in seven years, professional, knowledgeable, no need to look anywhere else.

Dr. López is an excellent person, a true professional, and a human being with qualities rarely found in many professionals. Everything around him demonstrates empathy, from the assistant who greets him in the office with such warmth and kindness. Everyone is connected by that gift of service that characterizes them as professionals, and above all, by the human quality of their care. Professionally, he is a highly competent doctor, always using new technologies for the benefit of his patients. If you would rate your team on a scale of 1 to 10, where 10 is the best and 1 is the worst, your rating would be: RATING 10

Dr. Diego López is an extremely competent professional, very attentive and clear in explaining the diagnosis and treatment. I am very grateful for his dedication and patience. I recommend him 100% without hesitation.

Excellent service, from the receptionist to the doctor. Regarding Dr. Diego López, he is a very sociable, compassionate, and understanding person, especially given the patient's situation. Many thanks.