Dr. Alejandro Hoyos The Natural Smile

I got my veneers done in August, and I purposely waited 4 months before writing this review cause I didn’t want to react out of emotion. I wanted to be fair. I traveled from Washington, DC for this treatment. Dr. Alejandro Hoyos is extremely confident, friendly, and talented at placing veneers. For that part alone, I would give him 10/10. But I do not believe he is the right dentist for patients with complications or complex dental histories. His skills seem strongest in basic veneer placement, not in cases that require deeper evaluation. On my first visit, after greeting I was immediately handed papers to sign without being asked if I had concerns. I actually had to pause and say, “Before I sign this, I have questions.” I shared everything with him—my traumatic orthodontic experience in DC, the 6 extractions I had including my canines that been removed unnecessarily & how much it damaged my confidence. I truly thought he understood me. so the first visit felt good. The first time the veneers were placed, the result was beautiful and had no spaces. He also did a gingivectomy before the veneers but allowed only 2 days of healing, which caused a lot of pain, but I pushed through because I wanted a beautiful smile. When I left his office, I was happy. The real issue started when I returned to DC. After about 3 weeks, I noticed gaps forming btn the veneers and my natural teeth. I sent him photos and asked if this was normal. He told me it was not. That is when everything started to fall apart. I asked, “Don’t I need retainers or a mouth guard?” He said that was only for patients who had orthodontic treatment. I was shocked because I had told him multiple times about my orthodontic history—that was the entire reason I wanted veneers. That response made me realize he may not have fully remembered or understood my case, even though I explained it over and over. I have screenshots of our conversations, which I’m grateful for. He eventually told me to fly back so he could fix it. This caused a huge inconvenience for me. I am a hairstylist, and I had to leave my clients unexpectedly. Many of my clients were excited about my veneers and were even planning to travel to him based on my first results. After everything that happened, they became hesitant. When I returned, the clinic covered hotel and transportation, and I paid for my flight, which I didn’t mind. But when I walked in, the first thing he asked was, “Where are you coming from?” That moment said a lot about how little of my case was remembered. He replaced one veneer and placed wire retainers on only the upper front four teeth. He told me to use them for two years. After returning home again, the same gap came back on the same tooth he fixed. My bite feels off, my lips shift when I talk, and it feels almost like a tooth is missing because some words don’t come out properly. That area still bleeds when I floss and stays sensitive and swollen. My general dentist in DC now has to take 3D X-rays to figure out what is happening underneath these veneers. That means more money, more time, and more stress for me. For anyone considering dental work abroad: think very carefully. It is not always worth the risk. If something goes wrong, traveling back is not easy. Yes, dental care in the U.S. is expensive, but there are payment plans, proper documentation, and systems that ensure follow-up. Multiple U.S. dentists told me I only needed 10 veneers (upper teeth). I regret getting 20. My lower teeth did not need veneers—that was my decision, but I wish he would have guided me better. Another thing patients should know: they do not keep detailed patient records. Most communication is done through Instagram messages or WhatsApp. Every time you visit, you have to remind them of your own case. Also, whether you are satisfied or not, they do not offer a refund—not even partial. There is no guarantee they will continue helping you until the problem is truly resolved. This is my honest experience, and I hope it helps someone who is researching and trying to make the best decision.

Dr. Hoyos and his team did a great job turning my smile into a million dollar one. From the moment I arrived, he took care of everything; transportation, great accommodations and always making sure I was comfortable. His team is very professional and friendly and he was not only very detailed oriented but a perfectionist which I LOVED. I’m looking forward to returning soon and referring my friends and family to his practice. 100% recommended.

Wonderful results, wonderful experience! I got porcelain veneers, and they look just like real teeth. Going out of the country for dental work seems like it would be a little intimidating, but Dr. Hoyos and his team made it so easy and comfortable. They arranged hotel accommodations at a lovely hotel in a great location convenient to restaurants and shopping. All transportation to and from the airport, as well as from the hotel to the office, was included, and the drivers were fantastic. I'm so glad I chose to make this change, my new smile has made me much more confident! My veneers are shade 1M1, which is the lightest naturally occurring tooth shade.

Dr. Alejandro did an amazing job, my teeth were in really poor condition and i interviewed many doctors before choosing him. I chose him because of his assertiveness (he knows what he’s talking about) and also his approach to a natural smile. Upon arrival from Washington DC i was greeted by one of his drivers Javier who was just so kind and funny. We checked into the hotel where i was shown my room and was blown away by the luxurious accommodation, 12th floor beautiful clean accommodating hotel located across from a mega mall. Day 1 was x-rays. day 2 was meeting the doctor and shaving the teeth, now in my case i opted to have a lot shaved off because my teeth were so damaged, it was about 2 hours of work and the pain is comparable to getting a tattoo. Day 3 was the worst because as the veneers were being made, i had my “small” teeth, now i chose to go a day like that because the doctor did offer me temporary veneers but it was just a day, so i got a massage and got dinner no problem. I think day 3 also was picking the veneers *THIS IS THE MOST IMPORTANT PART* - the doctor clearly explains to you what color he has, what translucency etc, i chose 1M1 which is basically the whitest white of a natural set of teeth, in hindsight part of me wishes i chose 0M1 because that’s like the lowest of WHITE WHITE, but again as i discussed with the doctor i really wanted a natural and kinda unnoticeable perfect smile. So again, please discuss with the doctor exactly what you want and think long and hard about what color because you essentially live with that choice forever! Also, the doctor can darken your choice but he cannot lighten what you’ve picked, it’s on you to decide and it’s a personal choice. Day 3 is fitting the veneers, i mean the medical assistant the girls at the desk the doctor the driver they all do everything to make you incredibly comfortable (they even gave me a blanket because the office is cold to keep it clean and sterile) so day 4 is putting them on, he will show you the top set and make sure you’re okay with it and then he gets to work, again about 2 hours and same pain as getting a tattoo for that length of time. Day 4 you walk out with a new smile. Day 5 is the last day, you’ve had time to eat and test your bite and that’s when the doctor shows his expertise, he does about 1 hour of sort of carving and shaping the veneers and after i left that day i knew i picked the complete package, the best experience and doctor in Cali possible because my veneers fit perfectly, they feel natural in my mouth, they look natural and amazing, they have not chipped or cracked or anything. He told me cleanings every 2 months, he fitted me with a mouth guard and sent it to the hotel, gave me instructions on how to maintain them. That was the best money i ever spent and i felt safe, comfortable, had the best time in one of the most beautiful cities in the world with an expert doctor and his wonderful team of assistants, i would recommend Dr. Alejandro to anyone who wants a perfect natural smile, in a luxurious and upscale setting, very chill nice intelligent guy.

I learned about The Natural Smile by Dr. Alejandro Hoyos on social media in February and had a series of consultations with him after. He was always ready to answer my questions in detail and to give me the best recommendations. I traveled to Cali, Colombia in early April for my appointment. I felt very comfortable working with him and his staff before and during my dental procedures. He had a gentle and calm approach that made me very relaxed. This was the first time that I never felt any dental anxiety during my appointment. My personal drivers, Javier and Andres, were also very kind to show me around Cali and Buga. This made my trip even memorable as I learned more about the Colombian culture despite having been to this country more than 10 years ago. Overall, I am more than grateful to Dr. Alejandro Hoyos and his team for the wonderful experience. It did not only give me a new natural smile, but most importantly, a new confidence in my self. I highly recommend him. His dental services are beyond compare!