Dentisalud Centro Comercial Mallplaza Buenavista - Clínicas odontológicas

Excellent service, everyone is very well trained and friendly...good service all around.

Terrible. I've had several treatments and have always been dissatisfied. I'm currently finishing the final phase of an implant. FORMAL COMPLAINT FOR NON-COMPLIANCE AND DEFECTS IN THE PROVISION OF DENTAL SERVICES I am filing a formal complaint against Dentisalud in Barranquilla for the deficiencies that occurred during the final stage of my oral rehabilitation treatment, which has been fully paid for. I want to state for the record that the surgical phase of the treatment, which included the implant, the screw, and bone regeneration, was successfully completed. However, my dissatisfaction pertains to the final rehabilitation stage. At the scheduled appointment for taking the final impressions, they removed my temporary tooth and prepared the area for the procedure. However, when I went to be seen, they informed me that they did not have the necessary materials, specifically the silicone for taking the impressions. As a result, I had to leave the clinic without the scheduled procedure being performed and without being given a new appointment at that time. Additionally, it's important to clarify that I didn't just have to leave the clinic due to a lack of materials. When I expressed my dissatisfaction and complained about what had happened, the doctor stated that the situation had nothing to do with him and that, therefore, the entire procedure had to be reversed. This meant replacing the temporary tooth, re-providing the area, and undoing everything that had been done so I could go home. I believe this action demonstrates a lack of professionalism, responsibility, and commitment to comprehensive patient care, especially considering that it was a pre-paid treatment and a scheduled appointment to complete a crucial stage of it. I find it unacceptable that, with a paid treatment and a pre-scheduled appointment, the availability of the necessary materials wasn't verified beforehand. This situation reveals organizational failures and affects the continuity and quality of service, in addition to causing inconvenience, wasted time, and uncertainty regarding the completion of my treatment. Furthermore, the manager was not at the clinic at that time. The person who replaced her was a dentist named Rafael, whose last name I don't know. Although I'm unclear about his specific position, he stated that he would look into my situation and promised to contact me with a solution. However, the rest of the day passed without me receiving any call. The weekend arrived, and to date, I still haven't received any communication, nor have I been given a new appointment to continue and complete my treatment. Therefore, I request a formal response, a timely solution, and the priority scheduling of my pending appointment, with the guarantee that you have all the necessary materials to properly complete my treatment. I also request that the actions of the staff involved be reviewed and that appropriate corrective measures be taken regarding the lack of professionalism and the way my complaint was handled. I hereby register my dissatisfaction and request that this complaint be addressed thoroughly, with the corresponding corrective measures, considering that I have paid in full for the contracted service. Sincerely, Pilar Lozano

Excellent service and friendly, professional personal attention.

I recommend it for its excellent service and professionalism; 10/10 attention.

Good service, they treat the customer well and the customer feels heard, as they answer every question satisfactorily.