Clínica SIGMA Oftalmología

Dr. Satizabal is a great professional, and an excellent human being. We have no words to express our gratitude!

After having an iridotomy performed at this same location, she developed eye pain, red eyes, and light sensitivity. We arrived at the emergency room after being referred by the health insurance provider (EPS). We checked in at 8:00 AM, and it's now 11:00 AM, and we still haven't received any care, while the affected person writhed in pain. I asked twice, and they simply said that priority was given to those with "time availability." I wonder why they don't conduct a follow-up appointment to assess her condition and thus prevent more severe damage that could result from such a long wait.

First experience. Very bad. They damaged my sister's left eye and she's now blind in it. I would never recommend them.

I've been on hold for an hour trying to make an appointment, and I've been second in line since the beginning. After 40 minutes, I'm finally next, but all the agents are "busy." Terrible service.

They have a security guard from the Fox-trot company checking in patients who rudely, disrespectfully, and very offensively approached my wife, asking for the name of the patient who was about to be seen. If he doesn't know how to deal with the public and has no knowledge of customer service, he shouldn't be in that position. The way he spoke to my wife, and in my presence, was disrespectful. It's unheard of that to have such a first impression of the company, regardless of the circumstances. This is my first time at the clinic, and that's my first impression.