Clinica Santa Lucia
About Clinica Santa Lucia
Clínica Santa Lucía is an ophthalmology (eye care) clinic in Medellín, Colombia, with its headquarters on Avenida El Poblado and additional offices across the metropolitan area, including Niquía, Aventura, Plaza Arrayanes and Bolivariana. The clinic covers a broad range of eye subspecialties: general ophthalmology, glaucoma, corneal diseases, retina, neuro-ophthalmology, pediatric ophthalmology and strabismus, ocular oncology, uveitis and dry eye. Surgical and procedural care includes cataract surgery, refractive laser surgery (LASIK, for myopia, hyperopia and astigmatism) and blepharoplasty (eyelid surgery), supported on-site by a pharmacy, diagnostic imaging and an associated optical center. Medellín has become a well-regarded destination for eye care in Latin America, drawing patients from across the region and abroad, and the clinic maintains a bilingual English/Spanish website. To ask about specific services, availability or appointments, use the Call or WhatsApp buttons on this page.
Services
- ✓Blepharoplasty (eyelid surgery)
- ✓LASIK / refractive surgery
- ✓Cataract surgery
- ✓Glaucoma care
- ✓Retina care
- ✓Cornea care
- ✓Oncology
- ✓Diagnostic imaging
- ✓Pharmacy
En español: Clinica Santa Lucia en Medellin. Opiniones de pacientes: 3.1 estrellas en Google (287 opiniones). Teléfono, WhatsApp y dirección de contacto en esta página: Carrera 43 A, Av. El Poblado # 14 72antes del parque 14 72, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia.
Reviews
Synced from Google. The clinic cannot edit or remove reviews here.Amazing experience, so glad I found this place here. Easy to get to with parking and very clean environment. They had an international patient care area where Ana, the girl in charge, is super helpful and professional, she explained everything clearly in English which made me very comfortable and confident enough to proceed further. Definitely recommend!
It's unacceptable that in 2026 there are still places with such terrible customer service. If they can't handle that place, then close it down or tell people they only offer in-person service. I wrote to them on April 29th to request an appointment for my daughter through her policy, and today is May 11th, and they only replied once and never again. Get with the times, dinosaurs!
I have tried every electronic and telephone method to contact the clinic to schedule an appointment I already have, but it has been virtually impossible. It is important that these methods be prioritized, as they are the ones used by people who work and are unable to schedule an appointment in person. I cannot yet judge the quality of service at the clinic directly, because I haven't even been able to schedule the appointment. What I can say without a doubt is that customer service through all other channels is currently terrible.
Terrible experience. Save yourself the 250,000 pesos if you're considering a consultation with Dr. Melissa Andrea Zapata Durán. My mother went to see her for a truly urgent situation, so she decided to pay for a private consultation expecting proper care. However, in less than 5 minutes, they told her they "didn't see anything," that she needed to get tests done, and that she had to come back and pay for another appointment. Seriously? That doesn't reflect professional ethics or commitment to a patient who is paying for quality service. The care was superficial, lacking empathy, and completely unhelpful. Honestly, the care at the EPS (health insurance provider) ends up being more humane and responsible than this.
The staff at the clinic are very attentive, and the professionals are excellent. Unfortunately, customer service has deteriorated significantly; they never answer the phone or WhatsApp messages, and you have to go in person to handle everything, which is unacceptable for a clinic of this caliber.
Location
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