Clinica Medical

One of the best hospitals i have ever visited

During the accident, I want to acknowledge that I received prompt attention and proper care. However, upon my discharge, they abandoned my case. No clinic would treat me because I didn't have the FURIPS document that the Medical Clinic should have provided, despite repeated requests via email. To this day, I have received no response. Similarly, when I call, the advisors don't answer. I've been dealing with a fracture and a contusion for a month now, and they haven't been treated.

My husband was there because of a traffic accident. We can only be grateful that the first few minutes of care saved his life, but the same cannot be said for the surgery and post-operative period. I was never able to speak with the surgeons, and during his last hospitalization, they forgot to give me his discharge instructions because the surgeon, who wasn't available, was supposed to provide them. The information is always incredibly incomplete, not to mention the delays in receiving documents. It's been a month, and we still haven't received his medical records. If they've already closed the two other locations in the city, it probably won't be long before they do the same here.

I was in a car accident and was taken to the Kennedy branch. Everything seemed fine at the time; they took x-rays and told me I have a fracture, but they said they didn't handle the entire process. They just told me I had to make an appointment with another specialist center for my case, presenting the FURIPS documentation and other documents. But they neither see me nor send the documents. I've had my fracture for three weeks and still haven't received the documents, and I haven't been able to do anything about it. It's extremely urgent that I need those documents, and nothing. That's the sad part. I've gone there, and they don't give me any information, just tell me to wait for the documents. This situation is driving me crazy; it's impossible to get those documents. I think we should take this case to the Superintendency of Health.

Horrible, don't waste your time there! On July 2nd, my girlfriend and I went there because of a traffic accident. We arrived around 2 PM, and they took my x-rays around 5:30 PM. After that, the doctor finally came around 8 PM to examine me—almost six hours for an evaluation! He barely glanced at my hand without checking anything! They discharged me around 10 PM, and then I had to wait an hour for an acetaminophen tablet. On top of that, they told my girlfriend she had to stay because the specialist couldn't see her, even though they kept telling her all day that he was going to examine her. We were finally able to leave around midnight, and only because we requested to leave voluntarily. It's worth mentioning that we spent the entire day without eating anything, and that's how they expected her to spend the night. Terrible service, terrible care, and the SOAT insurance companies should better audit their providers. Why would anyone pay for SOAT when it's up to date? When you request care, they treat the patient terribly, as if you were just there to get disability benefits. You go there seeking medical attention and evaluation. What a dirty business those medical centers have with the SOAT insurance companies!