Clínica Dra. Luz Marina Diaz

Absolutely love visiting the Dra Luz Marina Diaz’s clinic in Bogota. The service and attention to detail is amazing and I can always trust to leave happy, no matter what treatments, thanks to all the talented professionals. Luz Marina is definitely the best in the game, highly recommended!

Whoever is handling the WhatsApp account for this clinic is doing a really bad job. I messaged them 3 days ago to set up a consultation/appointment for today. They replied to me once and then never replied again. This is after they’ve been sending me promotional material on WhatsApp for months.

Dr Luz Marina Diaz: General Medicine, Esthetics & Laser, Homeopathy, Dermatology . excellent service, staff, facilities

The WORST place to go in Bogota. Not only was the incompetent office staff OVERCHARGED me, but Dr. Nazly Yuliet Torres Soto completely screwed up my treatments. I asked her if I could get hyaluronic filler after the laser knowing full well I'm due out on the 31st. she said "Of course!" and MADE MY APPOINTMENTS FOR ME. I arrived a few days ago and she is gone now and I am being seen by another doctor by the name of Dra. Maria Del Carmen Mejiadijo who said I can't get filler and laser. That I have to do laser first and then fill in a few days later. She rescheduled my appointment for the fill two days later. Two days later she arrives and now tells me that she will not do treatments on because Dr. Nazly Yuliet Torres Soto should never have scheduled those two after another. Not only is it unprofessional of the doctor to think it's okay to schedule the laser and hyaluronic filler back to back, but the fact that the women in the office overcharged me for a treatment I never asked for... This office is the worst place I've ever been . The new doctor kept saying there was a communication error, but there wasn't. I asked if it was okay to get laser and filler. Dr. Soto said yes, it was..I feel so ROBBED by this place. Don't go here. There are many other amazing places to visit in Bogota. I am stupid for choosing Dr. Luz Marina Díaz.

My experience with this clinic has been very disappointing. From the beginning, I went there seeking a solution for a specific wrinkle on my face. They recommended Radiesse, assuring me it would help improve it. After three months, when I saw that the wrinkle was still the same, they told me that Radiesse wasn't the right treatment for that problem and that Volift would work. I trusted their professional judgment again and decided to have the second procedure. However, after both treatments, the wrinkle is still visible, and I don't see the change I expected. When I returned to the clinic seeking an answer and a solution, they recommended a different procedure, but this time I decided not to continue. My dissatisfaction isn't simply because a treatment might not produce the expected results, but because of the lack of clarity and guidance from the start. If Radiesse wasn't suitable for treating my wrinkle, I believe they should have explained this to me before recommending it. Later, I trusted that Volift would resolve my concern, and so far, I still haven't seen satisfactory results. I've invested time, money, and trust in two procedures with the same goal, without achieving the change I was looking for. The most disappointing part is feeling that, instead of receiving a clear explanation of why the crease persists and what the truly appropriate options are for my case, the response is once again to recommend another procedure. As a patient, I believe I deserved transparent information, realistic expectations, and consistent professional guidance before making any decisions. It's not about demanding miraculous results, but about being able to trust that recommendations are made clearly, responsibly, and with the patient's real needs in mind. I leave very disappointed with the experience and with the feeling that they were never clear enough with me regarding the treatment of my main aesthetic concern. I hope the clinic takes this experience into account and improves the way they inform and guide their patients.