IMAG Centro Radiologico is a diagnostic imaging center in Santa Marta, on Colombia’s Caribbean coast. It is located on Avenida Libertador (Calle 14 # 27-11), a central and easily reached part of the city. The center focuses on medical imaging and diagnostic studies rather than treatment.
According to its official website, IMAG offers a broad range of imaging modalities, including computed tomography (CT), 1.5 Tesla magnetic resonance imaging (MRI), digital radiography, mammography, ultrasound and Doppler studies, and image-guided biopsy procedures. Results are made available through an online patient portal. The center describes its staff as experienced and highly qualified, with ongoing investment in updated technology. It operates Monday to Friday and on Saturday mornings.
Diagnostic imaging is often a first step for patients evaluating treatment options in Colombia. To ask about available studies, preparation, or scheduling, use the Call or WhatsApp buttons on this page.
They give you an appointment time, then say it's first come, first served, you go in, pay the co-payment, and the person doing the exam doesn't arrive on time and wastes everyone's time, whether it's through EPS or private insurance.
Terrible service. The customer service is extremely poor. It's clear they're not trained in customer service; they're not diligent and don't help resolve requests even when they can. They're known for ignoring and omitting requests, and they operate in an outdated way.
Their service is garbage. If you want to waste your time and get stressed, go there.
Terrible service. They have a security guard at the door who acts like he owns the place, and he's incredibly rude. The receptionists are incompetent; they put a message on the appointment confirmation saying you need two companions, but when they arrive, they don't let you in. You can't record the ultrasounds. It's the worst ultrasound service I've ever seen. There aren't enough chairs for people who, because of their incompetence, have to sit outside on a low wall outside the building, putting themselves at risk.
The renovation turned out very well. The cleanliness is excellent, spotless. The service is excellent. My only complaint is the phone service, which they don't answer. It's very difficult to get in touch with this company.
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