Hospital Universitario Clínica San Rafael

Hospital Universitario Clínica San Rafael is a university (teaching) hospital in the south of Bogotá, on Carrera 8 in the Sur sector. It is operated within the Steward Colombia network and combines patient care with medical teaching and active clinical research, including formal research groups in women’s and neonatal health and in internal medicine. The hospital provides comprehensive general-hospital services organized around hospitalization, emergency care, surgery, outpatient consultations, diagnostic and therapeutic support, preventive care and early detection, and a blood bank. It is a regulated institution under Colombia’s health-oversight authority (Vigilado Supersalud) and offers an online patient portal for lab and imaging results, appointments and medical-record requests. As a long-established teaching hospital in Colombia’s capital, it serves a broad patient population across many specialties. Prospective patients, including those traveling from abroad, should confirm specific services and any international-patient support directly with the hospital. To ask about care or scheduling, use the Call or WhatsApp buttons on this page.

Patient Reviews on Google

Hospital Universitario Clinica San Rafael

2.4

Based on 943 reviews

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Esteban Betancur Ramírez

2 months ago

Terrible service. They can see people dying and they make you wait for hours and hours without attending to you. And you see the staff scrolling on TikTok and doing nothing while they make us wait for hours to be seen.

I waited more than 12 hours for medication, and when you go to inquire about it, they very rudely tell you, "You have to be patient." Bad in every way. Old facilities, no disinfectant, no soap in the bathrooms.

Finally, the staff has to use GPT chat to tell you what's wrong. A very bad experience.

Jasbleidy Moncada

2 months ago

Well, I had my baby here and everyone was kind and patient... From the cleaning staff to the doctors, they let my husband be with me at all times. However, in the neonatal unit, some of the nurses are very judgmental and scolding. They also don't follow the pediatrician's instructions. My baby was admitted for 24 hours, but because the nurse decided she looked "too thin," she put "low weight" on the diagnosis sheet, which extended the hospitalization to eight days while my baby regained the weight she had supposedly lost. I've also been to the pediatric emergency room, and they always provide good care. It's not always very fast, but it depends on the type of emergency the child has. And it's always kept very clean and tidy overall.

Maycol torres

5 months ago

Terrible service and inhumane conditions. I'm here with a foot infection, and after receiving my appointment, I'm left waiting standing up because there aren't enough waiting chairs or wheelchairs available for those of us with reduced mobility.

In addition, there's a complete lack of hygiene; there are animals (pigeons) inside the facility, which is a serious health risk. The nursing staff is negligent: when taking a pulse, they don't let the patient speak and rush them out without allowing them to explain their symptoms. Furthermore, the administrative and billing staff have a very sloppy appearance and zero willingness to help. It's unacceptable that a healthcare facility operates under these conditions.

Sheily Vanegas Sanchez

7 months ago

Terrible service. Honestly, if you have the chance to go, don't. The service was awful. I came in with a lower right pain; everything pointed to appendicitis. They did a blood test and said it wasn't appendicitis. They ordered an abdominal ultrasound and told me they saw something unusual in my pancreas. Then they ordered an MRI. I waited five hours to be taken to the MRI room. The orderly never came. I said I was going to the bathroom and went to the MRI room by myself. The person on duty scolded me, saying I shouldn't have gone there alone. What did he think? That I didn't understand there were other patients he had to attend to? I replied, "You told me they were going to take me to the MRI room, but I still needed an IV. You told me to go get it done and come back." And that's what I did. I went to the procedures area where an assistant told me I was being admitted. They took me to a chair in poor condition, left me there, and told me the orderly would take me to the MRI. After five hours, I decided to go there myself, and what I described earlier happened: I ran into the person in charge, who told me it was completely full. So I went there and saw the person in charge sleeping on the table, and the area was completely empty; there were no patients. When he realized I was going there, he told me to change and put on a gown, that they were going to take me to the MRI. After that, nobody took me to where I was; I had to go by myself to where they had me in the chair. They left me there. After six hours, a doctor called me and told me it was pancreatitis. After that, another "specialist" called me and told me they had tumors, either malignant or benign, that they didn't know, that they would have to do surgery, and that they would let me know if it was outpatient or if I had to be hospitalized. Then they said they were going to order a CT scan. Then came The surgeon told me they would let me know if the surgery would be outpatient or if I would have to stay, but they never came. Then another specialist told me they would do a blood test. They did the blood test, but they never came back. They prescribed a strong antibiotic because it was a urinary tract infection and I was supposed to stay hospitalized for 3 to 5 days. They never came to explain the results of the blood test, and now they're discharging me without the doctor even seeing me. They tell me I can go home, but I ask what's wrong with me because the doctor never told me what's wrong. She answers hesitantly that I have some lesions on my liver. They discharged me and gave me acetaminophen, discharging me without knowing that I'm still in pain. Truly terrible service.

In the photos, you can see the "specialist" who was sleeping when I arrived at the MRI room. When she heard me, she woke up startled.

Julian Neira

4 years ago

Regular