IPS Diagnosticarte is a diagnostic center in Medellin, located in the Ciudad del Rio area (Calle 19A #44-25). The center states it has operated since 2009. Its published services focus on diagnostic imaging, including radiography, CT, MRI and ultrasound, along with 3D mammography and bone densitometry (DXA) with body-composition analysis. It also performs image-guided biopsies, including fine-needle aspiration (BACAF), Tru-cut and stereotactic techniques, which are commonly used to obtain cytology and tissue samples for analysis. The center references oversight by Colombia’s health superintendency (Supersalud), and its website is in Spanish, with no stated international-patient support. Note that this entry matches a Medellin imaging provider whose materials emphasize imaging and image-guided sampling rather than a standalone cytology laboratory, so patients seeking a specific cytology service should confirm availability directly. Medellin is a major medical-tourism hub.
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Terrible service. They don't resolve anything through any channel. In person, they tell you to contact them by phone, they don't answer the phone or they ask you to send documents by email, they supposedly have 5 business days to respond by email, in my case it's been more than 10 and I haven't received a response. Complete negligence.
During the appointment, I found the service to be excellent, with friendly staff and same-day results. What they could improve is the appointment scheduling process (it takes 5 business days to respond to the request email).
Yes, a huge lack of respect for patients. Yesterday, February 11th, I went at 4 PM and the receptionist told me that only the scheduling office is open until 3 PM, even though the hours say until 6 PM. And today, February 12th, I've been trying to contact them via WhatsApp since 7 AM and they still haven't answered. It's outrageous that a healthcare provider (IPS) is making a health insurance company (EPS) like Sura, which in my opinion has excellent service, look bad. Either hire a remote operator who actually answers, so we don't have to travel all the way from Itagüí to El Poblado for an appointment, or are they going to reimburse travel expenses?
Terrible customer service. They keep you on hold for 30 minutes to request an appointment, and then when you finally get through, they tell you they can't schedule it. I don't understand why they even have an appointment system. You waste time only to be told no, that the line is just for information, even though the menu clearly states "appointment scheduling." Awful service.
They are disrespectful as an organization, delaying appointment scheduling. When you finally get an appointment the day before, they change the time; an exam that should take one hour ends up taking three. And they blame it all on the patients.
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