Centro Medico Buenos Aires is a multi-service medical center in Medellin, Colombia, operated by Med-Line S.A.S., with locations in the Buenos Aires, Santa Maria and Oviedo areas of the city. The center states it was established in 1980. While listed here for ultrasound, it offers a broad range of diagnostic imaging and clinical services, including standard ultrasound and Doppler ultrasound, mammography, radiology, CT scanning (tomography) and a clinical laboratory, as well as general and specialized medical consultations in fields such as cardiology, gastroenterology, colposcopy and cystoscopy. Medellin is a well-established healthcare hub in Colombia, with many private centers offering diagnostic imaging at competitive prices. Patients should confirm the specific ultrasound study needed, any preparation required, appointment availability and current pricing directly with the center. To ask about ultrasound and imaging services or to book an appointment, use the Call or WhatsApp buttons on this page.
My son had an X-ray this afternoon, May 16th (3:20 pm). I find the service regarding the delivery of the results extremely poor. When they schedule the appointment, they say the images will be sent the same day, but I have to contact them via WhatsApp, which they never answer, to get them sent. They don't answer the phones either; they just ring until the call drops, or sometimes they pick up and hang up immediately. From the moment they receive payment for the procedure, they should request an email address or WhatsApp number to send the results directly. You are providing a service; the user shouldn't have to beg for a response to get the results. Your reason for being is the customer, and poor service can ruin a business that has been in business for so many years. Quality service equals satisfied customers; poor service equals negative publicity and dissatisfied customers, in addition to the delay in making decisions regarding the patient who had the diagnostic procedure. As of now (9:40 pm), it has not been possible to rule out a fracture and determine the appropriate course of action.
Terrible service. The nurses are never there, and they make you wait up to an hour. You're supposed to be paying for a private service, and then they don't even bother to respect the appointment time. What's the point of having appointments if they're not going to honor them? Plus, you have to go find the professional yourself to get an appointment. We were left waiting two days in a row, and when you finally arrive, they're just chatting... Disgusting service.
In November 2019, I accompanied a friend to a medical appointment because she was experiencing severe pain below her navel. The doctor had her take off her bra to examine her breasts and then told her she was fine and to take some pain medication. To my surprise, my friend had an ectopic pregnancy and had to be transferred to another hospital for surgery. I'm sharing this because I had lost my health insurance coverage, and they recommended this place, whose name I couldn't recall. When I searched online, I found negative reviews from most patients, and I verified the location, which is indeed the same place.
Terrible service at reception. They knew nothing, were completely lost, and didn't even properly review the application. They just said the results would be delivered in two days, even though I had been informed by phone beforehand that the results would be immediate. A total lack of guidance and empathy.
The reception staff has significant areas for improvement. Upon arrival, I greeted them politely, but received no response or clear guidance. I explained the reason for my visit, and they simply told me to wait for the doctor to examine me, without giving me a form, informing me of the approximate wait time, or explaining the process. This creates a great deal of uncertainty, especially when one arrives for a medical emergency.
On the other hand, I want to commend the medical staff very positively. This isn't the first time I've come for an emergency, and I've always received humane, respectful, and professional treatment. It's clear they know what they're doing, and thanks to their care, I was able to return home in much better condition. I believe that improving the reception staff would ensure the patient experience is consistent with the high quality of the medical service.
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